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alias300lol's avatar
alias300lol
Newcomer
13 days ago

64 bit problem

I have been playing the sims 4 for a long time,  but suddenly the game gave me warning to switch it to 32 bit , but my laptop can handle the 64 bit of the game , and the game glitches so much i can't even play for a second,  and i deleted it and installed it again,  i tried to change my account on ea and nothing happened,  so what can i do else to make it work ? (I have Windows laptop) 

hardware

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    12 days ago

    alias300lol​  What do you mean when you say the game glitches?  Please describe it in more detail.

    Please also provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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