@Vytautem There isn't anything above the EA App; you can't scroll up a bit? Regardless, you can uninstall the user experience app if you have no use for it.
That message means sfc did its job.
Recently upgraded to 16gb ram but is it normal that I haven’t noticed any difference? My game is the same as it was and my laptop is still very loud and becomes very hot. It shows that I still have 13gb available.
@Vytautem Having more RAM has at best a minimal effect on hardware temperatures; that's not why it can help. Almost all the heat a computer generates comes from the graphics card, if the system has a discrete GPU, and from the processor. The CPU will have a slightly higher workload if it has to swap more data between the RAM and the page file, but that's marginal compared to the work of running a game like Sims 4.
Whether you'd see a difference in-game depends on what the limiting factor was and is when you play. More RAM definitely helps in general; the question is whether it helps in this specific situation. If you'd like to investigate further, please post a dxdiag.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
When you say you have 13 GB available, do you mean storage? That's entirely separate from RAM.
I meant there's 13GB available of RAM. At least that's what is shows in task manager. I hope I did everything right with dxdiag. I'm no computers person and can't figure out stuff myself.
@Vytautem Your dxdiag (and yes, you did it exactly right) doesn't list any Sims 4 errors, but it does show that two components of Acer software are crashing: the user registration app and a user experience improvement program. I would suggest disabling both of those, which you may be able to do in the Task Manager's Startup section. These programs could be using processing power, not just RAM, that you'd want available for Sims 4.
If you don't see these programs in the Startup list, please post a screenshot of that entire list so I can see whether one of them might be hiding under some other name, and also if there's anything else you don't need running.
Your dxdiag also lists a few generic Windows update errors, and it's best to clean those up. So please run a couple of basic checks of your Windows system files:
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
None of the components show up in task manager but the user experience improvement shows up in regular search.
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