Forum Discussion

6 years ago

Solved

Accounts -> My Cases (Then nothing but a loading screen)

Since the latest Sims 4 update some time in November 2019, whenever I load into a household it crashes. I was advised to upload my stats to EA -> Accounts -> My Cases, however, every time I open My C...

puzzlezaddict
6 years ago
@5W33P3R Your saves will be in the folder you move to your desktop. So they won't show up while you're testing. But once you get the game running again, you can copy them into the new game folder in Documents\EA, and they'll be available to load again. Plus, in the meantime, if you need to experiment a bit, you can do so on a new save you don't care about rather than messing with your existing saves.

puzzlezaddict

Hero+

6 years ago

@5W33P3R I'm not sure why the EA help site isn't working for you. But if you'd like to troubleshoot your game issue, I can move this thread to one of the relevant Sims 4 sections. Please let me know whether your computer runs Windows or macOS, and which version, as well as whether you've downloaded the Legacy Edition or not.

5W33P3R
6 years ago
I've read this comment before for someone else with the same problem. I'm on PC and what is the Legacy Edition?
- puzzlezaddict
  Hero+
  6 years ago
  @5W33P3R I've moved your post to the PC tech section.
  
  The Legacy edition is for people whose computers don't support the current version of Sims 4 anymore. If your PC runs Windows in 64-bit, you're fine.
  
  Please remove your entire Sims 4 game folder from Documents\Electronic Arts; you can put it on your desktop. Launch the game (which will create a clean folder with no content), start a new save, look around a bit, save, quit, reload, and see whether you can get back into the house. Let me know either way.
  - 5W33P3R
    6 years ago
    OK will do, will I get all my old saves back if I do?