SO, i bought the Royalty and legacy pack today, and in the EA app it says i've bought it as well. But when i launch the game, its no where to be seen. I've restarted the ea app, did the stuff with the cache, repaired the game and all my DLC, restarted my PC, Refreshed the EA app and everything. I bougvht it directly from the app too. (i've seen others have issues with game codes)
aname1024 To be clear, the EA App still shows R&L as owned and installed under Sims 4 > Manage > Manage add-ons? Please check again now just to be sure. If the pack is gone, it's possible your purchase got stuck processing. You can check your order status on ea.com, under Account Settings > Payment & Wallet > Order History.
If the pack does show as installed, please search for its folder. Open a File Explorer window, click This PC in the left panel, and enter EP21 in the search field in the upper-right corner. Wait for the search to finish, then make sure the full file path is showing under each result. If it's not, expand the window sideways as necessary. Take a screenshot using Windows key-shift-S and attach it to a reply here.
this is what pops up with the EP21 search. and the payment has processed/the DLC is installed
(sorry the reply took so long, hectic day at work)
aname1024 Okay, everything is in the correct location. So please delete all three EP21 folders in your screenshot. You'll need to close the EA App and kill the EABackgroundService in the Task Manager's background processes list first. Then clear the App's cache (again):
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
Repair the game again, and reinstall the pack.
unfortunately that didn't work (i followed your instructions to a T)
aname1024 Just checking, but does the purchase still show as Completed in your purchase history? Sometimes there's an issue after the fact, like a bank rejecting the transaction with some delay.
Please also start a new save and see whether you can find any of the content: the world, CAS items, Build/Buy items, gameplay features. There are certain other issues that can make some of the content not show up, especially in older saves, when the pack does in fact load overall.
It is completed in my purchase history. And it went through with my bank.
I've been checking to see if any of the solutions worked by opening a new save and seeing if any new content is there/the pack filter is accessible
Nothing has shown up
I Opened a case, thank you for the help though! I greatly appreciate it!
aname1024 If you don't get anywhere with support, it might be worth doing a clean uninstall and reinstall of Sims 4 and the EA App. Here's how:
📓[GUIDE] [PC] How to Clean-uninstall Sims 4 | EA Forums - 12636503
Did they solve it? I’m having the same issue!
Nope! They said that they're aware of the bug now and they're gonna start working on a fix. No eta, and it's been almost two weeks. I'm honestly really mad and upset.
