Forum Discussion

Emman1303's avatar
Emman1303
28 days ago
Solved

Add-ons not showing in my game

Please help.

I've been playing sims 4 on my laptop for at least a year, no problems. I open it one day this week and get an error message about 64 and 32 bit systems. The sims game will open but I've only got base game. I have tons of packs and my game library shows them all in order history. Just for a test I clicked to purchase a new pack, this brings up the error that I need to purchase Sims 4 before I can buy this pack???

Anyone any ideas??

I've checked my system against requirements and it should run okay. I've uninstalled etc. Cleaned up hard drive to free up space. What am I missing??

Cheers

pc
  • EA_Solaire's avatar
    EA_Solaire
    24 days ago

    @Emman1303 

    Thanks for the info- we'll want the live support team to take a look at this for you to see what's going on with your packs- here on the forums we can't look into your account details.

    Go ahead and submit a request here to speak with live support: https://help.ea.com/en/help/faq/using-ea-help/

    I'd also recommend attaching this AHQ conversation when you contact in so that team has more info to reference for you. 

15 Replies

Sort By
Show More
  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    25 days ago

    Hi @Emman1303 

    Do you own these packs directly through the EA app, or through Steam or Epic? Did you also previously have an EA Play membership that's no longer active? 

  • Emman1303's avatar
    Emman1303
    25 days ago

    @EA_Solaire everything was either through origin or now ea. I may sound sense but I pay for ea, not sure if that is ea play or not. 

    Full disclosure, I'm the mum of two sims fans. I have two ea accounts. One is working fine. One is not, nothing is different between them that I know of. 

    I think I pay £19.99 each year 🤔🤔 for each

    Maybe the end of origin has changed this 🤷🏻‍♀️

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    24 days ago

    @Emman1303 

    Thanks for the info- we'll want the live support team to take a look at this for you to see what's going on with your packs- here on the forums we can't look into your account details.

    Go ahead and submit a request here to speak with live support: https://help.ea.com/en/help/faq/using-ea-help/

    I'd also recommend attaching this AHQ conversation when you contact in so that team has more info to reference for you. 

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.50,602 PostsLatest Activity: 13 minutes ago