Forum Discussion

kakeguruialex's avatar
3 years ago
Solved

After linking EPIC games and EA app game will not launch

I downloaded Epic games launcher for the three free packs. I had no issues linking or finding and downloading the packs in my EA library. Now, I cannot open the Sims4 at all. I’ve tried through Epic ...
  • puzzlezaddict's avatar
    3 years ago

    @kakeguruialex  Please do a clean uninstall and reinstall of Sims 4 with Revo Uninstaller:

    • Put aside your Sims 4 folder in Documents\Electronic Arts and rename it to something that doesn't include the words "Sims 4."
    • Download Revo Uninstaller (the free version is fine) from here.
    • Launch Revo, select Sims 4 from the list, and click Uninstall.
    • Once the game is uninstalled, select "Moderate" under "scanning modes," and click Scan.
    • Review the list, in case there's something you want to save; otherwise, click Select All, and then Delete.
    • Close Revo, and restart your computer.

    It's worth using Revo to uninstall and reinstall the EA App as well.  Then reinstall the App, restart your computer, and reinstall Sims 4 through the app of your choice.  If you install through the EA App, you may need to launch the game through Epic once; there's a thread about this issue here:

    https://answers.ea.com/t5/Bug-Reports-Technical-Issues/Sims-launching-through-Epic-instead-of-EA-app/m-p/12547957#M27250

    After that, it looks like you should be able to use the EA App without Epic.