Forum Discussion
Thanks for the response!
I’m clicking the ‘chat with us’ button but unfortunately that doesn’t work. It refreshes the page I’m already on. Same goes for the ‘Email us’ button.
I tried in chrome, edge and Firefox on my laptop and I tried on my phone as well.
Is there any other way I can do this?
Thanks!
@7pckc4k8a5eh Try a private browser window and don't login. Choose one of the categories that doesn't require it, for example "can't login" should allow you to request a chat.
If you still can't chat, do you use a VPN, and does it help to disable it? On your phone, were you using your home wifi network, and if so, does it help to use data instead? I'm wondering if the problem, with EA help at least, is the network rather than the devices or your account.