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keira87993's avatar
keira87993
Newcomer
5 hours ago

Game crashes during gameplay, since latest update

Hi, 

I've been playing the Sims for years, no mods or cc, completely trouble free, until the latest update :(

It is now crashing during gameplay - no error message, just freezes and crashes out to my desktop. It happens anytime from a few minutes of starting up to 30 minutes, it's completely random, there doesn't appear to be anything which is triggering it, which is really frustrating

I have tried a few fixes, such as repairing the game via the EA app, changing the graphics settings, turning on laptop mode, turning on directx9, deleting the cache files, deleting the entire EA folder (and allowing it to be re-built on game start up) updating graphics driver, turning off 'extreme performance' mode on my laptop, updating the laptop - now I'm out of ideas

Please can someone advise what I can try next - I have attached the dxdiag from just after the last crash

Thank you

crashing
never cc or mods
updates

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 hours ago

    keira87993​  Most of the errors in your dxdiag are related to the graphics pipeline.  The graphics driver for your dedicated card is from 2022, so it may help to update it.  Here's the newest driver from AMD:

    https://www.amd.com/en/support/downloads/drivers.html/graphics/radeon-rx/radeon-rx-6000-series/amd-radeon-rx-6600m.html

    Run the installer as an admin: right-click the download and select "Run as administrator."  Restart the laptop after installing and before trying to play.

    If that alone doesn't help, please unplug your USB hub and try running the game only on the laptop screen.  Sims 4 doesn't always get along with these hubs, and the driver for yours is from 2020.  Even if you want to keep using it in general, it would be helpful to know whether this is the problem.

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