Forum Discussion

Re: Sims 4 - Packs missing from EA app

After updating my game all of my DLCs have disappered and showing as unpurchased. I have tried restarting the game, my computer even uninstalling and reintalling but nothings worked. I cant play any of my saves as they all take place in different worlds. Anyone have any advice?

3 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 days ago

    e0723620c5b0d279​ 

    Your post was merged into the current main thread on this- please take a look at the accepted solution listed here for more information. 

  • e0723620c5b0d279's avatar
    e0723620c5b0d279
    Seasoned Newcomer
    2 days ago

    I did change over the email address as my old one was being disconnected however the game was working fine before, and all my saves are on this account that I was playing with my packs just suddenly have gone

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 days ago

    e0723620c5b0d279​ Please contact live support using the link provided above so they can take a look and help locate your content.