Forum Discussion

DarlingNamine's avatar
DarlingNamine
3 years ago
Solved

All of my packs are missing in-game? (PC)

The launcher shows all my packs are downloaded and installed but missing when I launch the game. It tells me I don't have them installed, but I'm pretty sure I do? I've been having issues for litera...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    3 years ago

    @DarlingNamine  Did you specifically try downloading the packs again?  You can do so through the EA App: open your game library, click Sims 4, select Manage > Manage Add-ons, and find your missing packs on the list.

    If that doesn't work, please run another search for your missing packs and post the results.

DarlingNamine's avatar
DarlingNamine
3 years ago

Wait I think I did it wrong. Oops 😛

puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@DarlingNamine  You do still have the CAS Demo installed, specifically here:

C:\Program Files (x86)\Origin Games\The Sims 4 Create a Sim Demo

If you have no use for the demo anymore, you can simply delete this entire folder and reinstall your missing packs.  If you do want to keep the demo, rename it instead.  If you get an error when trying to rename it, open the Task Manager and kill the EABackgroundService.

  • DarlingNamine's avatar
    DarlingNamine
    3 years ago

    I deleted the demo, but it didn't seem to fix anything. Is there another step I missed? Also, I just repaired my game, do I actually need to uninstall it?

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      3 years ago

      @DarlingNamine  Did you specifically try downloading the packs again?  You can do so through the EA App: open your game library, click Sims 4, select Manage > Manage Add-ons, and find your missing packs on the list.

      If that doesn't work, please run another search for your missing packs and post the results.

      • DarlingNamine's avatar
        DarlingNamine
        3 years ago

        I didn't realize everything got uninstalled lol

        Thank you so much! My EPs are all there, now hopefully all my other packs will work as well. It's so exciting to have my game back. <3

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