All of My Sims 4 Content Has Disappeared-I Have Proof of Purchase

@WittyWhitton98

When contacting support, are you choosing your region in the top corner?
It seems strange that the chat does not load. Have you tried using another computer? Maybe one at school or work or borrow one from a friend? Internet Explorer should be the browser that works best, but it could be worth it trying some other browsers too.

Also, for proof, when you buy a game on Origin you get an email confirmation with a receipt, could you please search all your different emails accounts for that?

No matter what happened to you Origin account this is only on your email so unless you deleted it yourself it should be there! 🙂

I have proof from my bank account where I purchased the game; I've never received any emails from EA when I purchase my games. I have no other computers to try and download my games onto since I just moved across the country (I graduated a year ago, so no school option). The region is always there (US) and I always use Internet Explorer and clear out my history before doing so. Plus, I can't download my games back onto my account seeing that they're not even in my purchase history. I guess I'll have to download Chrome and try that. I am just so frustrated by this at this point.

@WittyWhitton98

I meant that you should use another computer to contact EA, not to download the games! 🙂 There's also the option to have them call you, or do you not get that? If you scroll down instead of opening the chat`?

Maybe there is a library or something like that where a public PC is available?

You never got a receipt for you games? When you make a purchase that should really worry you, in my country that is against the law. I've always gotten them from Origin, but also, I bought my first game on Origin in 2016, so maybe I'm not the best example if you did it a long time ago.

When did you buy the games on Origin? Can you check any older email if you have the receipt on that email?

About the chat: if it says that the wait time is 5 min and you've waited like 15, there's an issue with the computer or browser and you don't have to bother waiting anymore.

If you have windows, maybe 8 but at least 10, then you get the Edge browser with the system too and can try that 🙂

I've tried the calling and no one answered. I bought TS4 in 2017 but I've been playing The Sims 3 since 2014. I can try my old laptop (If it will start) and try that. Wait times vary from 0-1 minutes every time, so I know I'll never get a response. But, the emailed receipts have never been sent to me so I honestly didn't know that was a thing lol. Hopefully my old laptop can save the day 🙂

@WittyWhitton98

Yeah, that would be great. Generally, when someone has the same problems as you (no receipt emails, no games on the account), it's because you're logged in to the wrong account. The only think weird is that some games started disappearing first, and then the rest. Can you please tell me which games started to disappear first?

If they were Sims 3 expansion packs, I've heard of this problem before... somewhere.

Can you please like triple check that you don't have an EA account on any other email? I've even done this myself, I was 100% sure that my games were on my account (this one), but then went I went on Origin store they were not there. In the client they were, but not in the web browser. This was because I was logged in to different accounts. So confusing. The account where I had my games was created in like, 2005 when I did something that had to do with The Sims 2 I guess! I know I've must have had logged in to the account on my client, but I had no memory at all of this.

Try using any other email addresses you own, or even owned. Go to reset password and try resetting the password to any email you have, and see which ones get an answer, which means you have an account linked to that account.

If you go on your laptop, and have Origin on that one, please check if you're is still logged in on Origin. If you are and have your games, make sure that the account name is exactly the same!

Otherwise, I guess your plan was to use it to contact EA support. I wish you luck 🙂

You tried calling but you said your region was US. There is no number for US you can call, just an option to have them call you. I understand that no one answered but am very confused as to what number you even tried :P

If I fill in the details I would if I had your problem, and the US, I come here: https://help.ea.com/en/contact-us/new/?product=the-sims-4&platform=pc&category=missing-content&issue=had-content-and-lost-it&isChannelSelection=true
If you click on the minus-sign on the chat option, and the plus sign on the phone one, it looks like this. Do you get the option where they can call you?

I never personally tried called them; I tried the calling option (I typed that wrong when I said it originally lol. It was 2am XD). It was TS4 expansion that started to disappear first (It was originally just Vampires and then the next week it was all gone). I tried on my laptop with no luck and I don't have Origin on my laptop because it can barely handle IE. I just tried an old account, one I used back when TS3 first came out, and they were all on there?! I honestly have no clue how that happened BUT at least I got all of my games back! I do feel ignorant right now though 😞 Thanks for the help! I am forever grateful :eahigh_file:

Happy V-Day 😃 ❤️

@WittyWhitton98

Well, sometimes these things can really confuse us, and I understand you especially as Vampires disappeared first! So glad that you found them though! 🙂

Happy V-Day to you too! (in arrears)