When contacting support, are you choosing your region in the top corner?
It seems strange that the chat does not load. Have you tried using another computer? Maybe one at school or work or borrow one from a friend? Internet Explorer should be the browser that works best, but it could be worth it trying some other browsers too.
Also, for proof, when you buy a game on Origin you get an email confirmation with a receipt, could you please search all your different emails accounts for that?
No matter what happened to you Origin account this is only on your email so unless you deleted it yourself it should be there! 🙂
I have proof from my bank account where I purchased the game; I've never received any emails from EA when I purchase my games. I have no other computers to try and download my games onto since I just moved across the country (I graduated a year ago, so no school option). The region is always there (US) and I always use Internet Explorer and clear out my history before doing so. Plus, I can't download my games back onto my account seeing that they're not even in my purchase history. I guess I'll have to download Chrome and try that. I am just so frustrated by this at this point.
I meant that you should use another computer to contact EA, not to download the games! 🙂 There's also the option to have them call you, or do you not get that? If you scroll down instead of opening the chat`?
Maybe there is a library or something like that where a public PC is available?
You never got a receipt for you games? When you make a purchase that should really worry you, in my country that is against the law. I've always gotten them from Origin, but also, I bought my first game on Origin in 2016, so maybe I'm not the best example if you did it a long time ago.
When did you buy the games on Origin? Can you check any older email if you have the receipt on that email?
About the chat: if it says that the wait time is 5 min and you've waited like 15, there's an issue with the computer or browser and you don't have to bother waiting anymore.
If you have windows, maybe 8 but at least 10, then you get the Edge browser with the system too and can try that 🙂
I've tried the calling and no one answered. I bought TS4 in 2017 but I've been playing The Sims 3 since 2014. I can try my old laptop (If it will start) and try that. Wait times vary from 0-1 minutes every time, so I know I'll never get a response. But, the emailed receipts have never been sent to me so I honestly didn't know that was a thing lol. Hopefully my old laptop can save the day 🙂
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