Forum Discussion

nubbykittens's avatar
8 years ago
Solved

All of the sims, played and unplayed, were deleted

One day i was adding cc, i have thousands. I finally got the cc working so i decided to play my household ive been working on for MONTHS ( i didnt back up anything ik im dumb). I quit and saved the game for the night to wake up the next morning with nothing. My cc was still in the game but when i went to the worlds it was empty. When i hovered over lots it said the names of the households "Frias, Goths, ETC." but there was nobody in them. I quit my game and repaired it; same thing happened. I reinstalled my game; same thing happened. I clicked my recent household, Frias and clicked the edit household where you go to CAS. A new base sim appeared, not the ones i created. I looked at the goths, went into CAS for them, nobody was there except a base CAS sim. When hovering over households it just loads a sim which isnt there. The night before the problem occured i cleared alot of storage on my computer using omni disk sweeper which is a good application and hasn't done any harm to me. I never went to delete things from my applications or my sims folder, nothing involving sims. I decided to try and get past it and make a new household. It showed up at the house and i wanted them to move. Every single household had the family i made. I have no idea what happened and i plan on ordering the pets pack and i really want to play it soooooo i need my sims to work ive tried everything i could come up with.

  • Hi @nubbykittens

    Are you sure you didn't' start a new game by accident ? Do you see other saves when you choose load instead of the play button ?

    Do you still have older saves in this folder: documents\electronicarts\thesims4\saves ?

8 Replies

  • Hi @nubbykittens

    Are you sure you didn't' start a new game by accident ? Do you see other saves when you choose load instead of the play button ?

    Do you still have older saves in this folder: documents\electronicarts\thesims4\saves ?

  • jpkarlsen's avatar
    jpkarlsen
    Hero (Retired)
    8 years ago

    Please remove all CC and Mods and try without.

    If it now works as it should you now need to test your CC and Mods to see which causes it.

  • Hey @crinrict

    Thank you so much im really dumb and completely forgot i could press load game instead of play. It works when i press load i see all my played households, but the unplayed households are gone still and the rest of the data is gone. When i go to play a new or old household from the gallery theres no sims on the lot or in my bottom bar thingy

  • Yes i do have mods, but i updated the game and moved the mods out of the mods folder and kept them aside and the same thing happens.

  • crinrict's avatar
    crinrict
    Hero+
    8 years ago

     Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    repair your game after renaming the folder.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave)
    • Custom content like clothing, hair, skins, make up ....
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

  • @crinrict

    Ok, so i tried that. Didnt understand what to do

    So i made the dupe folder and stuff, same thing

    i took out all the saves. and idk what happened.

    I clicked play (no load option)

    and it went straight to CAS.

    In cas it looked like the screenshot below.

    There were no buttons or whatever where i could give traits or change clothing, i couldnt click anything not the settings (3 dots)

    So i added some of my old saves from 2015. I pressed play and clicked one of the worlds and it showed my old sims.

    I was relieved so i went to new household or new sim and the same thing happened (the screenshot)

  • jpkarlsen's avatar
    jpkarlsen
    Hero (Retired)
    8 years ago

    You need to remove all your Mods and CC and try without look for updates to your Mods and CC.