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leahsmith's avatar
leahsmith
Newcomer
15 hours ago

Re: Sims 4 - Packs missing from EA app

Hi, so I just got a pc and signed in to see all my games that I bought over the years are gone. I changed my old origin email to my current email for the ea app but all the games I bought are not there and I don’t wanna spend more money on games I should have. Also have proof that I bought the games 

3 Replies

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    12 hours ago

    Hey leahsmith​, 

    It sounds like you might be signed in to a different EA account than the one you used to purchase the packs. I've merged your post with the main thread for this topic. Please check out the accepted solution for more information. Thanks! 

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