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ineshi93's avatar
ineshi93
7 years ago
Solved

Already running issue

I'm unable to play my game. I bought ALL THE EXPANSIONS/ACCESORIES PACKS/WHATEVER and I can't play. The error is something like I'm already running the game when I never did. I read all the threads,...
pc
  • ineshi93's avatar
    ineshi93
    7 years ago

    GOOD NEWS! I FINALLY FOUND THE PROBLEM! I'm euphoric, sorry loooool, I was putting the wrong file on the windows defender exceptions!!!! With the new update of my windows 10 I got a button to see which apps the WD blocked automatically and IT WAS THERE!

    I'm so happy I could scream right now.

    THANK U TO ALL OF YOU for your support and, as always, MICROSOFT is to blame. How weird! ¬¬ 

    Also sorry for my english (spanish speaker here), I understand it well but I write and speak very baaad, and it's worse when I'm excited lol

ineshi93's avatar
ineshi93
7 years ago

Nothing happened ☹️

  • ineshi93's avatar
    ineshi93
    7 years ago

    I contacted with ea today, I hope they can help me, because I did everything that was posted here!

    If I have any news I'll post it and let u and the community know 🙂 thank u for all your help!

  • kreatora's avatar
    kreatora
    Hero (Retired)
    7 years ago
    @ineshi93
    Have you added to the exceptions in Windows Defender what is below?
    Windows Defender/ Virus Protection Settings, and add all "exe" (Origin, TS4 and TS464) in TWO places. First one in "Exclusions " and the second one in "Control folders acces". Not only at one place but two.
  • ineshi93's avatar
    ineshi93
    7 years ago

    Yes I did ☹️ 

  • kreatora's avatar
    kreatora
    Hero (Retired)
    7 years ago

    @ineshi93
    Well, now I can only say what I did in this situation - but it is not recommended and rather did not arouse praise for me. I turned off the computer brutely, disconnecting it from the current. This is my private experience and should not be treated as advice. These advices above did not help me much either and I was furious but it worked to my amazement

  • jpkarlsen's avatar
    jpkarlsen
    Hero (Retired)
    7 years ago

    @ineshi93

    You mention restarting. Just to be absolutely sure you did so by clicking the start button then Power and there Restart. Or did you do it in another way?

  • ineshi93's avatar
    ineshi93
    7 years ago

    Yes I did it that way 

  • ineshi93's avatar
    ineshi93
    7 years ago

    I'm glad u fixed it! I don't know if I could do that because I'm scared of losing something or damage the computer. But thank u! It's very annoying that EA don't do anything about this.

  • 172e3cda0034987's avatar
    172e3cda0034987
    7 years ago

    @ineshi93

     

    What are you afraid of loosing? When I'm afraid of loosing files I back it up on a usb key or external hard drive.

    Restarting or fully shutting down the computer won't hurt the computer. Unplugging the computer won't hurt it as long as you shut it down properly by clicking Start > Shut Down. 

    There may not be enough player demand to fix this issue, so for now we can only offer the tips we have in hopes something will help.

  • ineshi93's avatar
    ineshi93
    7 years ago

    GOOD NEWS! I FINALLY FOUND THE PROBLEM! I'm euphoric, sorry loooool, I was putting the wrong file on the windows defender exceptions!!!! With the new update of my windows 10 I got a button to see which apps the WD blocked automatically and IT WAS THERE!

    I'm so happy I could scream right now.

    THANK U TO ALL OF YOU for your support and, as always, MICROSOFT is to blame. How weird! ¬¬ 

    Also sorry for my english (spanish speaker here), I understand it well but I write and speak very baaad, and it's worse when I'm excited lol

  • kreatora's avatar
    kreatora
    Hero (Retired)
    7 years ago
    I'm very happy for you 🙂 Have a fantastic time with your game
  • ineshi93's avatar
    ineshi93
    7 years ago

    Thank you!!! you too 🙂

  • DaysiQ1212's avatar
    DaysiQ1212
    2 years ago

    Please help me I’m having the same problem 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hello, everyone. I'm going to lock this thread as it's now quite old. We want to prevent "necro-posting" as it is against the Answers HQ rules. Please create a new thread for your issue. Thanks!

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