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MadameQCat's avatar
MadameQCat
Newcomer
22 hours ago

The never-ending loading screen

I recently bought a brand new laptop and reinstalled the whole game from scratch on it. The loading screen just stays on forever and eventually I have to open Task Manager to get out of the game. I've read other threads about this issue and have followed a lot of the advice there. I don't have any mods installed. I've deleted the thumbcache file, totally deleted OneDrive from my computer (not that I ever even activated it on my new machine), turned off various gaming settings in Windows, repaired the game through the Origin app, and completely removed and reinstalled everything twice. I have no idea what else I should do at this point. I'd love to hear any ideas. Thanks.

launching
never cc or mods

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    15 hours ago

    MadameQCat​  When you say you deleted OneDrive, did you actually move the Documents directory out of the OneDrive folder?  If not, if OneDrive is gone but Documents is still directed there, then that would explain why the game can't load—it may not be able to fully write to this folder.  Point is, please find the location of Documents and we can go from there.

    Search in Windows for Command Prompt, open it, copy and paste this command, and enter:

    reg query "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders" /v "Personal"

    The path should be C:\Users\[your username]\Documents.  If it's anything else, let me know what you see.  You don't have to list your actual username, but please leave the rest intact.

    If that's not the issue, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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