@courtney056 If you right-click the Sound icon (looks like a speaker) in the lower-right corner of the screen, you should see a few different options, depending on what drivers are installed on your computer. For example, you might see surround sound or some sort of enhancement options. Please try changing all these settings, at least temporarily, to find out whether any of them make a difference. You can revert the changes later if you want.
If that doesn't help, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/