Forum Discussion

5 years ago

Solved

Antivirus detected ts4_x64 exe file as malware, is it possible something got in?

Today, I downloaded the update and started playing. Everything went just fine for about a half of an hour, then the game suddenly closed and my antivirus popped up, saying that a virus was detected. ...

jpkarlsen
5 years ago
@AstraHannah
Rightclick the game in Origin and select Repair.

nicolewoolard02

4 years ago

I am now having this problem, i repaired the game and even uninstalled it. Still getting the same results

crinrict
Hero+
4 years ago
@nicolewoolard02 Are you using Norton ? If so, just add Sims as an exception
- Nathipha
  Seasoned Rookie
  4 years ago
  Malwarebytes just moved the TS4_x64.exe to quarantine because of "Malware.Heuristic.1003", after installing the latest update. I also uploaded the file to virustotal and there Malwarebytes didn't detect anything but instead another app said that it's a heuristic virus.
  What's EA doing now that even anti-virus/malware apps become active?
  - jpkarlsen
    Hero (Retired)
    4 years ago
    @Nathipha
    Please see this thread: https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Anti-Virus-blocking-User-Folder-Screenshots/td-p/9572695

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