Arrow keys nor WASD work
Product: The Sims 4 Platform:PC Which language are you playing the game in? Suomi How often does the bug occur? Every time (100%) What is your current game version number? 1.96.365.1030 What exp...
Forum Discussion
@Milana0 Please test the game in fullscreen or windowed mode, whichever one you're not using right now, and let me know if that helps. Please also disable any apps you use that include overlays: Steam, Discord, etc. Disable the EA App in-game overlay as well; the option is under Settings > Application.
@puzzlezaddict Thank you for the suggestions. I tested them out. Unfortunately, did not help. I also installed the new game version 1.96.397.1020. No change.
@Milana0 Try playing in a clean boot:
The one service you need to leave enabled is the EABackgroundService, which the EA App uses. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes shutting down anything that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be active. If you accidentally kill the wrong process and it doesn't restart on its own, just reboot your computer again.
- @puzzlezaddict I tried this too. No effect what so ever. ☹️ So frustrating. I build the new computer to get better quality and speed on my Sims gaming, but now it is all in vain...
@Milana0 Do you have a different keyboard you could test with, at least temporarily? It would be useful to know whether the issue is your keyboard, or at least its settings, rather than your computer.
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- EA_Cade9 months ago
Community Manager
