Asking for help to remove pack from Library
Hello, I'm asking for help in removing the Lovestruck EP from my Sims 4 collection. I am one of quite a few people who are reporting the issue reported here https://answers.ea.com/t5/Bug-Reports/NEEDS-SAVES-Orange-Green-Exclamation-signs-over-lots-Houses/td-p/10533991 where lots in a save will begin to corrupt as I continue to build in my world.
If I allow the lovestruck ep to install alongside its corresponding world I will corrupt my save game of 7 years. I use the properties command, -disablepacks:EP16 but sometimes the properties reset and im not utilising the pack at all. Instead, I would much rather have the pack removed from my account. I dont mind if I do not get any refund I would much rather remove this as an inconvenience and risk to my game. Thank you.
@jarl44 You'll need to contact EA customer support; account issues can't be addressed on this forum. I would strongly recommend using live chat rather than email. If you don't see the option, choose a slightly different category of issue. Live chat is also sometimes available when you're using the site without being signed in, and you choose the "continue without logging in" option.
