help my game crashes out of no where

DajaBCroom​  Thanks for the dxdiag, which shows your graphics drivers are both a few years old.  The Intel driver is probably fine, but it would be best to update the Nvidia driver.  You can get the newest one here:

https://www.nvidia.com/en-us/geforce/drivers/

Run the installer as an admin: right-click the download and select "Run as administrator."  Choose the Custom (not Express) install method, and check the box to perform a clean install.  Restart afterwards and before trying to play.

If you get another crash, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent Sims 4 crash.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

Source
The Sims™ 4

Summary
Stopped working

Date
‎8/‎2/‎2025 2:06 PM

Status
Report sent

Description
Faulting Application Path:    C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    TS4_x64.exe
Application Version:    1.116.240.1020
Application Timestamp:    68804cf3
Fault Module Name:    TS4_x64.exe
Fault Module Version:    1.116.240.1020
Fault Module Timestamp:    68804cf3
Exception Code:    80000003
Exception Offset:    0000000000094ca5
OS Version:    10.0.19045.2.0.0.256.48
Locale ID:    1033
Additional Information 1:    16e4
Additional Information 2:    16e4eb2af492aa2de945f0e9ea4f0592
Additional Information 3:    e8be
Additional Information 4:    e8beb42822adcf5f71c9fe3877a9894d

Extra information about the problem
Bucket ID:    9bbb8a9f9cd9077b4c765b9e2258204d (2050927415053000781)

DajaBCroom​  That's a breakpoint error, and one cause is a bad driver.  Did you update the Nvidia driver, as described?  Can you confirm that the current Nvidia driver is new and not corrupt or missing?  To check, click Windows key-X, select the Device Manager, expand Display Adapters, right-click the Nvidia entry, and choose Properties.  You'll see whether the device is working properly, and the Driver tab will list the driver version and release date.

If that's all fine, please try again to play immediately after restarting your computer, with nothing else running aside from the EA App.  Breakpoint errors can also happen when the app runs out of memory, and while your laptop has enough RAM for Windows and Sims 4, it might not have enough for everything else that could be open at the same time.