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DajaBCroom's avatar
DajaBCroom
Seasoned Newcomer
11 days ago

help my game crashes out of no where

ive updated all mods and even removed some but my game continues to crash randomly.

1 Reply

  • DajaBCroom​  Thanks for the dxdiag, which shows your graphics drivers are both a few years old.  The Intel driver is probably fine, but it would be best to update the Nvidia driver.  You can get the newest one here:

    https://www.nvidia.com/en-us/geforce/drivers/

    Run the installer as an admin: right-click the download and select "Run as administrator."  Choose the Custom (not Express) install method, and check the box to perform a clean install.  Restart afterwards and before trying to play.

    If you get another crash, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

    Look for an error that happened at exactly the time of your most recent Sims 4 crash.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

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