Asking me to activate my sims 4

@cc4sims  Try clearing Origin's cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

If that doesn't help, do a clean uninstall and reinstall of Origin:

• Quit Origin, then right-click on the Task Bar and open the Task Manager.  Scroll through looking for Origin entries.  If you find any, click on them and End Task.
• Clear Origin's cache (again).
• Download Revo Uninstaller (the free version is fine) from here.
• Launch Revo, select Origin from the list, and click Uninstall.
• When it finishes uninstalling, select "Moderate" under "scanning modes," and click Scan.
• If Revo finds any remaining registry entries, select all, delete, and click Next.
• Revo will display "Remaining Data and Folders."  Select all of them except for the "Origin Games" folder, if it appears.  (This is where Sims 4 and other Origin games are installed by default.)  Delete the rest.
• Close Revo, and restart your computer.

Next, download the full Origin installer and run it.  Here's the direct download link:

http://download.dm.origin.com/origin/live/OriginSetup.exe

Be sure to run both the installer and Origin itself as an admin: right-click on each and select "Run as Administrator."

None of that worked.

@cc4sims  What kind of connection are you using for internet?  Can you try a different one?  For example, maybe you can switch to wifi from ethernet, or vice versa, or if you only have wifi, try using your mobile phone as a local hotspot.  Make sure it's using data, not your home network.

If that doesn't help, please also run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

I downloaded the game on my husband's laptop and it loaded just fine, so it is not our wifi. I just got this PC back from a warranty repair , they had to replace the motherboard so they had to reinstall windows. This PC is only about four months old and it is a gaming PC. My game worked fine when I first received the PC.

@cc4sims  If you have a third-party antivirus installed on this computer, try disabling it, temporarily, to see whether it helps.  If it does, I'm not suggesting you leave the antivirus disabled, just that some settings need to be changed.

If that doesn't help, please try playing in a new Windows admin user account on your computer.  You'll still be able to sign into your existing Origin account, and you shouldn't need to redownload anything.  But please don't open any other apps or sync with any other services.

I am having this issue after having my pc repaired as well. I am going to try reinstalling windows and if this works you are a LIFESAVER!!

It worked!! Thank you so much for posting your solution or I would still be going around in circles!