Forum Discussion

5 years ago

Audio cuts out, game crashes after installing Snowy Escape

After installing Snowy Escape and the latest update on PC, the game now crashes every time I play. About 20 minutes in the audio will cut out, and shortly after that the game itself stutters and free...

puzzlezaddict

Hero+

5 years ago

@kassidy713 Does this happen regardless of the sound device you use? Please test if you haven't already, even if you have no intention of using a different device.

Please also run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/