@djf149 Some of the Sims 4 crashes in your dxdiag point to a component of the Nvidia graphics driver, so start there, with a clean uninstall and reinstall of the driver. Please use Display Driver Uninstaller, as described here:
In case Sims 4 is the only game affected and you're wondering why, it uses different resources than many newer games, and a problem with the graphics driver could show up only in certain contexts.
Please try to play at least twice more. If you see more crashes, look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of each recent crash, only those that happen after you DDU and reinstall the graphics driver. For any such entry you find, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
I've gone ahead and done DDU again even though I did it last night.
Did DDU,
fresh install of GPU drivers now.
I've also gone ahead and removed ALL Sims 4 and EA files and installations files from my drive so I could get as fresh as a start as I can.
I want to re note here that I am not running mods or CC or expansions here. Just the based Sims 4 game steam installation.
After all this, I did get a session in that lasted about 30 ish mins with no crash, but afterwards every session would go back to crashing 2-3 mins in.
I also want to throw in that I removed the game from my steam library and uninstalled and removed all files and save files and then attempted to install and play the EA installation of the base game as well. The result were while the game did not crash within 2-3 mins, it still happened within 15 mins.
The game does not crash while in CAS or main menu, only in the main mode of playing the game.
on top of doing everything up above, I also preformed "DISM.exe/Online/Cleanup-image/Restorehealth"
This was the results of that:
"Deployment Image Servicing and Management tool
Version: 10.0.22621.2792
Image Version: 10.0.22631.4751
[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully."
followed by a "sfc/scannow"
This was the results of that:
"
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag."
Here is a more recent DxDiag log file and the log of the most recent" game crash plus that CBS file as well
Here is the perfmon /rel as well. There was two that happen after every crash. One for Sims 4 and one for GameManagerService3.exe
"
Description
Faulting Application Path: D:\SteamLibrary\steamapps\common\The Sims 4\Game\Bin\TS4_x64.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.112.481.1030
Application Timestamp: 675a30ff
Fault Module Name: TS4_x64.exe
Fault Module Version: 1.112.481.1030
Fault Module Timestamp: 675a30ff
Exception Code: c0000005
Exception Offset: 0000000001291863
OS Version: 10.0.22631.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 0d3b
Additional Information 2: 0d3b6562761fba5d899eaa0547a29405
Additional Information 3: fcaf
Additional Information 4: fcafad12fe810cd1414b755a96352d20
Extra information about the problem
Bucket ID: 85666b9a697d9ca022fb4de261573d2d (1367772546528132397)
"
"
Description
Faulting application name: GameManagerService3.exe, version: 3.5.0.370, time stamp: 0x622f7973
Faulting module name: KERNELBASE.dll, version: 10.0.22621.4751, time stamp: 0x53a79838
Exception code: 0xe0434352
Fault offset: 0x0014b4c2
Faulting process id: 0x0x1054
Faulting application start time: 0x0x1DB69E0FCE419E1
Faulting application path: C:\Program Files (x86)\Razer\Razer Services\GMS3\GameManagerService3.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 007dd352-5095-4af9-be7c-960c09a0a3e0
Faulting package full name:
Faulting package-relative application ID:
"
@djf149 Defnitely uninstall Game Manager Service, since it's crashing and Razer software is known to occasionally conflict with Sims 4. If that doesn't help, uninstall any other Razer apps you have.
If you get yet another crash, please try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
The idea is of course not to leave everything disabled indefinitely, rather to find the conflicting software and deal with that, either by leaving it disabled when you're not using it, removing it entirely, or reinstalling and hoping it works better this time.
I just did this a hand full of times to make sure there were not any processes taking place I had missed in task manager, but I am still experiencing crashes.
Here is the perfmon /rel message
Source
The Sims™ 4
Summary
Stopped working
Date
1/18/2025 11:35 PM
Status
Report sent
Description
Faulting Application Path: D:\SteamLibrary\steamapps\common\The Sims 4\Game\Bin\TS4_x64.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.112.481.1030
Application Timestamp: 675a30ff
Fault Module Name: nvwgf2umx.dll
Fault Module Version: 32.0.15.6636
Fault Module Timestamp: 674f613e
Exception Code: c0000005
Exception Offset: 00000000003127da
OS Version: 10.0.22631.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 7188
Additional Information 2: 71882e9a841d7ef2fed7de72792eaec6
Additional Information 3: 147c
Additional Information 4: 147cd6446c44d67499a4ed351aac969d
Extra information about the problem
Bucket ID: 199c069fc5e756701a0f440cdc4aa579 (1877794391662962041)
And the Dxiag for the most recent crash.
@djf149 This crash lists a component of the Nvidia graphics driver (nvwgf2umx.dll) as the faulting module, but DDU should have taken care of any driver-related issues. Have you overclocked your GPU, either manually or with the tool built into GeForce Experience? If so, please revert to stock settings and test again. If that doesn't help, and you've overclocked your CPU, revert that as well.
If that doesn't help or isn't relevant, do you have another graphics card you could test with? I'm not saying your RTX 4090 is defective, only that it's worth testing. You would need to DDU the Nvidia driver if you were installing an AMD GPU but not another Nvidia card.
If you don't have anything else to test with, you could remove the Nvidia GPU entirely and plug your monitors into the motherboard. The Intel iGPU would take over, meaning performance would be significantly worse, but it would still be a good test. Your computer already has the Intel graphics driver installed.
And I realize this might sound extreme when only one game is crashing, but the errors I've seen have been very clear. And if it were purely a defect with Sims 4, we'd see a much larger number of posts about it.
Community Manager
