@djf149 Defnitely uninstall Game Manager Service, since it's crashing and Razer software is known to occasionally conflict with Sims 4. If that doesn't help, uninstall any other Razer apps you have.
If you get yet another crash, please try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
The idea is of course not to leave everything disabled indefinitely, rather to find the conflicting software and deal with that, either by leaving it disabled when you're not using it, removing it entirely, or reinstalling and hoping it works better this time.
I just did this a hand full of times to make sure there were not any processes taking place I had missed in task manager, but I am still experiencing crashes.
Here is the perfmon /rel message
Source
The Sims™ 4
Summary
Stopped working
Date
1/18/2025 11:35 PM
Status
Report sent
Description
Faulting Application Path: D:\SteamLibrary\steamapps\common\The Sims 4\Game\Bin\TS4_x64.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.112.481.1030
Application Timestamp: 675a30ff
Fault Module Name: nvwgf2umx.dll
Fault Module Version: 32.0.15.6636
Fault Module Timestamp: 674f613e
Exception Code: c0000005
Exception Offset: 00000000003127da
OS Version: 10.0.22631.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 7188
Additional Information 2: 71882e9a841d7ef2fed7de72792eaec6
Additional Information 3: 147c
Additional Information 4: 147cd6446c44d67499a4ed351aac969d
Extra information about the problem
Bucket ID: 199c069fc5e756701a0f440cdc4aa579 (1877794391662962041)
And the Dxiag for the most recent crash.
@djf149 This crash lists a component of the Nvidia graphics driver (nvwgf2umx.dll) as the faulting module, but DDU should have taken care of any driver-related issues. Have you overclocked your GPU, either manually or with the tool built into GeForce Experience? If so, please revert to stock settings and test again. If that doesn't help, and you've overclocked your CPU, revert that as well.
If that doesn't help or isn't relevant, do you have another graphics card you could test with? I'm not saying your RTX 4090 is defective, only that it's worth testing. You would need to DDU the Nvidia driver if you were installing an AMD GPU but not another Nvidia card.
If you don't have anything else to test with, you could remove the Nvidia GPU entirely and plug your monitors into the motherboard. The Intel iGPU would take over, meaning performance would be significantly worse, but it would still be a good test. Your computer already has the Intel graphics driver installed.
And I realize this might sound extreme when only one game is crashing, but the errors I've seen have been very clear. And if it were purely a defect with Sims 4, we'd see a much larger number of posts about it.
I'm not using any known overclocks, I'll have to see if nvida new driver app is implementing a soft OC on its own. Geforce experience for nvida GPUs no longer exists as this new nvida app replaces it.
I'll unseat the 4090 and plug in a monitor to the Motherboard instead and do a quick session test. I also have a separate GPU available as well in my Wifes build I could do a quick swap to if needed to do another basic test.
I've been checking my CPU OC as I know my Motherboard has it's own built in OC parameters that does it own auto OC.
It's a pro z790-a WIFI. I don't know much or understand CPU OC, so I usually just go with the auto setting but for this current motherboard I would not know where to look to disable that.
I know the 13th and 14th gen intel chips have been having their own issues. From what I understand in other games, crashes that blame the GPU memory are actually in relation to the CPU instead. Have you seen this be true within the Sims as well with crashes in relation to GPU or it's drivers?.
I had a faulty 13th 13900k be RMA around September and be replaced with a 14900k instead. During this transition I updated the bios to a bios release from 2024-09-05 which included the CPU Microcode 0x129. I did not keep up with the intel stuff since that update and RMA and noticed intel released another microcode fix that was supposed to be the "Final" fix for all these issues. This is what I updated to and referenced in my early reply when I said bios had been updated. I wonder during this period if the new RMA intel chip damaged itself as the bios I was on did not actually fully resolved the problem during that time.
I don't play a wide variety of games, the last 5 months for me has been purely New World and escape from tarkov and with this new RMA chip. I noticed some crashing issues every now and then with New World, and recently I've gotten frequent blue screens with escape from tarkov that I had wrapped up to just being a bad performance update in relation to that game. Now this issue with Sims has me second guessing if this is truly an issue the CPU itself rather then the Games I've happened to play these past few months.
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