Batuu and University Crash
Product: The Sims 4 Platform:PC How often does the bug occur?: Every time (100%) What expansions, game packs, and stuff packs do you have installed? Every expansion (Except Eco Lifestyle), every G...
Forum Discussion
@Thanatos606 CAS and the Main Menu are less demanding than live play, and they're also not writing data to your user folder, so it's easy to imagine various reasons why you'd only get a crash in live play. A useful test is to try to play while your computer is completely offline, as in, disable wifi and/or disconnect the ethernet cable. You can sign into Origin first and put it in offline mode before disconnecting.
It's a good idea to disable Origin in-game as well, although usually it causes crashes earlier in the process. Whether it helps or not, it won't hurt. In Origin, hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.
Please also test in a clean Sims 4 folder, even if you've already been doing so. With each new test, let the game create a new folder, and you can delete it afterwards.
If you get another crash, please check the Reliability Monitor again, and let me know whether there are any new errors related to Sims 4 or Origin, or any other errors that happen around the same time.
I gave playing offline a shot (And made another clean folder first as suggested), and the game still crashed after about two minutes of being in Live Play. Didn't even go to Batuu, so now it just seems like Sims 4 itself isn't working anymore. I tried checking the reliability monitor, but the only new message there is about how "Windows was not properly shut down" due to me needing to force reboot it since the game hardcrashes my PC.
I've turned off Origin In-Game, tried offline, and ensured that my PC is fully updated and everything else. Not sure what happened. Started playing on the 11th and there were no issues until I sent a Sim to University, then it began crashing. Then when I started over (Assuming mods to be the issue) it crashes constantly.
@Thanatos606 The game hard crashes your PC? That's a little different. Please first search for any crash dumps on your computer. Open a File Explorer window, click This PC in the left panel, and search for *.mdmp (with the asterisk). For any files you find, click "Open File Location," right-click on the file and select Copy, then right-click on your desktop and select Paste. Repeat the process for *.dmp as well. Please upload any files from the last two days or so to a third-party filehosting site and link them here. If you have multiple files, you can zip them together first.
If you don't find any files, that's fine; the next step would be hardware monitoring while you play. Download hwinfo (the free version) from here:
https://www.hwinfo.com/download/
You don't need to install anything if you don't want to; just choose the Portable version, unzip it, and launch it from Downloads or wherever you want. (If you would like to install, be sure to click the green button, not the orange one.) Restart your computer, and don't open any other apps. Launch hwinfo, choose "sensors only," and click the icon that's a sheet of paper with a + sign to start logging. Save the file to your desktop for easy access later.
Wait five minutes, then launch Sims 4 and play until it crashes. Click the same button to end logging. Then upload the log to a third-party free filehosting site and link it here. Please leave it in .csv format, or if you use OneDrive to share, please compress it in .zip format instead.
Before I do all of that, quick question. You said activate the sensor, play until it crashes, then click the button to end logging. Wouldn't the logging end when my PC crashes and I have to restart? Or will the logging thing include that as well?
@Thanatos606 Oh right, sorry, I was going to post that you should play until it crashes or for 20 minutes, which is the minimum we like to see if the game doesn't crash, but then I deleted that part because it doesn't sound like you'd get that far. I just forgot to delete the other part.
And yes, hwinfo will close when your computer crashes, but it does write data in real time, so the log should be intact when you reboot.
Community Highlights
- EA_Cade11 months ago
Community Manager
