Billing for Pre-Order Game

You usually do not pay in advance for a pre-order from Origin. That's the major difference between a pre-order and a pre-purchase.

What most online shops do is sending a request to your account or credit card. They basically ask "hey, is this a valid Paypal account / credit card?" This request is usually a small amount of money that they charge and book back to your account immediately.

Please check your account again to see if the money is still missing. If yes, please get in contact with an EA Game Advisor to find out when they will charge it back.

You need to log into the help page with your Origin account and then click on http://help.ea.com/en/contact-us/new/ - choose your game, platform, and topic to see the contact options. Please choose phone or chat as contact option.