Black screen glitch during game
Product: The Sims 4
Platform:PC
Which language are you playing the game in? Español
How often does the bug occur? Occasionally (10% - 49%)
What is your current game version number? 1.103.250.1020
What expansions, game packs, and stuff packs do you have installed? All expansion packs, all game packs excepts Baatu, most stuff packs and just a few kits.
Steps: How can we find the bug ourselves? It happens randomly, specially if I move the camera to get a wide look around, when the camera is closer it isn't so usual.
What happens when the bug occurs? The screen blinks or glitch, it get blacks for a seconds and then come back. The game is still running perfectly and I can save and quit. It happens on games, not on the menu, loading or at start. Sometimes the blink it's just only one time. But from time to time, the blinks gets like stuck and it happens each few seconds regularly and I have to restart the game.
What do you expect to see? Don't get any black screen.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? No
I have only noticed the bug since For Rent, before it never happened. I haven't played for a few weeks but it wasn't there before. I don't have that issue whit other games or just using my computer.
I have already a few things:
- Drivers are fully updated.
- Cleaned cache.
- Run the game as administrator.
- Disable EA app bar in game.
It is true that after cleanning chace it happens less usually but it's still an issue. I can be playing for hours and all works perfectly. Then suddenly it happens and I have to restart the game.
@Coeus_160788 This sounds like an issue with the connection between the monitor and the graphics card, especially since the video you created doesn't have the issue. Try disconnecting the cable and blowing out the ends, then reconnecting it. On the GPU side, make sure the little metal piece that originally sat across the port (it's typically kind of rectangular with a hole in the middle) is bent outwards, not inwards, so it doesn't touch any critical internal components. And make sure both ends are inserted all the way.
If that doesn't make a difference, do you have another HDMI cable you could test with? It looks like your monitor only has HDMI and VGA ports, and your graphics card definitely has one HDMI and three DisplayPort ports, so you'd need to stick with HDMI or else find an adapter. Point is, please test with a different cable if cleaning and reseating this one doesn't help.
