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Coeus_160788's avatar
Coeus_160788
2 years ago
Solved

Black screen glitch during game

Product: The Sims 4 Platform:PC Which language are you playing the game in? Español How often does the bug occur? Occasionally (10% - 49%) What is your current game version number? 1.103.250.1020...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @Coeus_160788  This sounds like an issue with the connection between the monitor and the graphics card, especially since the video you created doesn't have the issue.  Try disconnecting the cable and blowing out the ends, then reconnecting it.  On the GPU side, make sure the little metal piece that originally sat across the port (it's typically kind of rectangular with a hole in the middle) is bent outwards, not inwards, so it doesn't touch any critical internal components.  And make sure both ends are inserted all the way.

    If that doesn't make a difference, do you have another HDMI cable you could test with?  It looks like your monitor only has HDMI and VGA ports, and your graphics card definitely has one HDMI and three DisplayPort ports, so you'd need to stick with HDMI or else find an adapter.  Point is, please test with a different cable if cleaning and reseating this one doesn't help.

Coeus_160788's avatar
Coeus_160788
2 years ago

Sorry for the excessive information, I keep getting new things. I tried to record a video with the same Sims when the bug happened. The video show the game operating normally, no black screen at all.

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@Coeus_160788  This sounds like an issue with the connection between the monitor and the graphics card, especially since the video you created doesn't have the issue.  Try disconnecting the cable and blowing out the ends, then reconnecting it.  On the GPU side, make sure the little metal piece that originally sat across the port (it's typically kind of rectangular with a hole in the middle) is bent outwards, not inwards, so it doesn't touch any critical internal components.  And make sure both ends are inserted all the way.

If that doesn't make a difference, do you have another HDMI cable you could test with?  It looks like your monitor only has HDMI and VGA ports, and your graphics card definitely has one HDMI and three DisplayPort ports, so you'd need to stick with HDMI or else find an adapter.  Point is, please test with a different cable if cleaning and reseating this one doesn't help.

  • Coeus_160788's avatar
    Coeus_160788
    2 years ago

    Thank you very much @puzzlezaddict !!! It totally worked, the problem was the wire. I didn't think it was something so simple because the computer is new (just bought it two months ago) so I didn't consider the hardware as an option. This has been a relief, I was worried about it would be a major issue or bug. Thanks again!! :D

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