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Anonymous's avatar
Anonymous
10 years ago

Black screen on startup sims 4 since September 24 update

It will load normally but then the main screen goes black and nothing is happening. My game is unplayable now. Please help?

2 Replies

  • Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave)
    • Custom content like clothing, hair, skins, make up ....
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

  • brigitta1710's avatar
    brigitta1710
    Rising Vanguard
    10 years ago

    It's a mod who causes this issue. UI_cheats_extension. you need to update it.

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