Black Screen Problem/Must Reset PC
I've been playing the Sims 4 since release and never had this problem. Last night, I was playing and both monitors went black. The external, larger monitor said No Signal and there was no way for me to get back to Windows. I had to turn the machine off and back on. I had been playing earlier that evening, and all was well.
I have read quite a few posts and tried quite a few things, in fact, I just did the game reset where you rename TheSims4 folder to TheSims4backup and then relaunch the game. All was well for a while, but then I changed to a different household and it happened again. No mods, no CC, I have no idea what to try next.
I'm so worried it could be a hardware issue, but I would like to get my game going again.
Other than the game, my computer has been running fine.
I'm not sure what specs I should share, but it's an Alienware Area-51m laptop running Windows 11. I have plenty of hard drive space. I haven't changed much since I bought it,
Thanks in advance for all help, as I'm an addict, and this is driving me crazy!
Holly