Forum Discussion

GodOfJams1337's avatar
GodOfJams1337
7 years ago

Blue, flickering box (TS4)

Hi! I'm having trouble with Loading a family. When I click on a house with a family in, the picture of the family is replaced with a flickering blue box and I can't press play. Building mode works if I click on a lot without a family, just some minor issues but it's fine. 

No one I know has ever had this issue before and I seriously do not know what to do. I tried removing all my mods, didn't work, I tried uninstalling and installing TS4 again, still there and I don't know what to do. please help if you can 😢

pc

1 Reply

  • crinrict's avatar
    crinrict
    Hero+
    7 years ago

    Hi @GodOfJams1337 

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,491 PostsLatest Activity: 10 hours ago