5 years ago
Blue screen & unexpected closure during gameplay
Hi, please could someone help me? I'm not a newbie to sims but I'm not very technical when it comes to computers. I know enough to get me by and maybe a little bit more. Everytime I play the Sims 4 I...
- 5 years ago
@sophiapreston That sounds like the best plan, to be honest. With two different kinds of BlueScreens and a laptop that's presumably under warranty, a manufacturer repair is probably in order.
Please make sure to back up all your data before you send off the laptop. It's entirely possible that the repair tech will format (erase) the hard drive, so you'd lose everything. Even if you're provided with a backup copy of your existing data, sometimes it can get corrupted during the transfer, or some files won't be transferred at all.
If you do need more help at some point, I'll be around.