Bought sims but have trial

@Ashaquile  Just to be totally clear, you tried a new save and the same problem showed up?  Please let me know either way; I wouldn't want to send you down a rabbithole of troubleshooting if there was a simple explanation.

If the new save is similarly affected, please move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop so that the game creates a new folder.  Don't add anything to the new folder.  Instead, try again to start a new save and let me know whether the same problem shows up.  Your saves and other content will be intact in the folder you've moved, just not read by the game, but that can be addressed later.