Forum Discussion

Anonymous's avatar
Anonymous
9 years ago

Bought The Sims 4 but it's not showing up in my library.

I created a new account yesterday and bought The SIms 4 with the Get to work bundle. It's been a day and i have not received my game yet. it's not showing in my library or any where. i have checked m...
pc
Anonymous's avatar
Anonymous
9 years ago

I have the same problem also ,I bought the basic game last year and I play every day but today my game disappeared in my library and in my order history.

What should I do? Do I have to wait? Or restart Origin and my computer again and again?

Thank for your answers

crinrict's avatar
crinrict
Hero+
9 years ago

If the game is no longer shows up on your Origin client, please try the following things

  • Restart Origin
  • Log out and back in and use the email address instead of the username. Make sure to use the one you used to register the game in the first place
  • Make sure it's not under Hidden Games
  • Reinstall Origin
  • Restart your router/modem,
  • Get in touch with a game advisor.

Game advisors can be found through live chat or call-back

  1. https://help.ea.com/en/contact-us/ 
  2. Click on the orange NEXT button
  3. Select a platform
  4. Click on the orange NEXT button
  5. Select a topic and describe your problem in a few words
  6. Click on the orange NEXT button
  7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back

In Details here: How to contact a Game Advisor using the new EA Help page

Recent Discussions