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Kyllexx's avatar
Kyllexx
3 years ago

Brand New PC Sims 4 keeps crashing

Hi, I recently purchased a brand new PC for the purpose of playing the Sims 4. I have brand new install with no CC and the game keeps crashing. Please help!!  This is the exact PC I have: https://ww...
pc
    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      3 years ago

      @Kyllexx  Are you seeing any BlueScreens or overall computer crashes when playing Sims 4, or does the game simply crash to desktop while your computer continues to run normally?  The reason I ask is because your dxdiag lists a number of Sims 4 crashes but also a couple of BSODs, and I can't tell from the information provided whether they're related.

      Regardless, at least some of the Sims 4 crashes could be caused by a faulty graphics driver, so please do a clean uninstall and reinstall of the driver, as described here:

      https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

      You can get the newest driver from Nvidia here:

      https://www.nvidia.com/Download/driverResults.aspx/199990/en-us/

      If that doesn't help, let me know about the BlueScreens, and we'll go from there.

      • Kyllexx's avatar
        Kyllexx
        3 years ago

        No, there are no blue screens and when it crashed out of Sims to the desktop, the computer runs fine. I updated the driver and still the same issue.

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