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0b2u0llev8rb's avatar
12 months ago

Broken/obsolete and Updated Sims 4 Mods: 1.108, July 23, 2024 Game Update

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.108.318.1020 DX9
What expansions, game packs, and stuff packs do you have installed? a lot
Steps: How can we find the bug ourselves? When the previous update from July 23rd, 2024, arrived. I wasn't able to play or do anything with my sim. I reset the game; I backed it up. I did everything.
What happens when the bug occurs? The game loads very slow, its stuck on a white screen when i try to go into CAS
What do you expect to see? I want to play the game how I was playing it before the update, I want to be able to CAS
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. It appeared in the previous patch that was newly introduced July 23rd, 2024

When I press new game, it loads into this white screen, and I have to force quit or restart my computer, which i can't play the game at all

3 Replies

  • @0b2u0llev8rb  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

    If that doesn't help, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/