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vyxengif's avatar
vyxengif
Not applicable
1 year ago
Solved

BSOD constantly, no issues previously

hi all! i recently got back into the sims and downloaded some mods and now i'm having LOTS of issues. my PC was completely fine before but now it's constantly BSODing, randomly crashing, and other is...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    1 year ago

    @vyxengif  Sims 4 should never cause a BSOD, whether or not you've added third-party content.  But since these issues started after installing mods, it's possible that you downloaded a virus alongside one of the mods without realizing it.  I'm not saying it's probable, only that it's worth checking before proceeding with troubleshooting.

    On that note, please run a virus scan.  Download Malwarebytes (the free trial is fine) from here:

    https://www.malwarebytes.com/mwb-download

    Open it, find the Custom Scan option (it keeps moving around on me), select Configure Scan, check all the boxes both for all scan types and for all your drives, and let it do its job.  This could take anywhere from a few minutes to several hours, depending on the amount of data and whether the scan finds anything, so you may want to set it to run while you're doing something else.  Please attach its report so I can take a look.

    If the scan comes up empty, please go here:

    https://www.dell.com/support/home/en-us/product-support/product/alienware-aurora-r16-desktop/drivers

    Click This Device, enter your service tag, and let Dell tell you which drivers to install.  It looks like your BIOS needs to be updated, and possibly more, but I don't want to make suggestions if the above link isn't for your exact model.  Download the BIOS update first, run it, and restart; then repeat the process and download everything else Dell recommends.  Restart again afterwards and before trying to play.

puzzlezaddict's avatar
puzzlezaddict
Hero+
1 year ago

@vyxengif  Sims 4 should never cause a BSOD, whether or not you've added third-party content.  But since these issues started after installing mods, it's possible that you downloaded a virus alongside one of the mods without realizing it.  I'm not saying it's probable, only that it's worth checking before proceeding with troubleshooting.

On that note, please run a virus scan.  Download Malwarebytes (the free trial is fine) from here:

https://www.malwarebytes.com/mwb-download

Open it, find the Custom Scan option (it keeps moving around on me), select Configure Scan, check all the boxes both for all scan types and for all your drives, and let it do its job.  This could take anywhere from a few minutes to several hours, depending on the amount of data and whether the scan finds anything, so you may want to set it to run while you're doing something else.  Please attach its report so I can take a look.

If the scan comes up empty, please go here:

https://www.dell.com/support/home/en-us/product-support/product/alienware-aurora-r16-desktop/drivers

Click This Device, enter your service tag, and let Dell tell you which drivers to install.  It looks like your BIOS needs to be updated, and possibly more, but I don't want to make suggestions if the above link isn't for your exact model.  Download the BIOS update first, run it, and restart; then repeat the process and download everything else Dell recommends.  Restart again afterwards and before trying to play.

vyxengif's avatar
vyxengif
Not applicable
1 year ago

 @puzzlezaddict it works perfectly now!

I scanned for the viruses and it came up empty, luckily!! Your suggestion about the drivers was great and it ended up fixing all of my PC's issues. Thank you so, so much!!

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