Forum Discussion

JarrenV's avatar
JarrenV
New Rookie
6 years ago
Solved

Bug: Build Mode Crashing 1.55+ patch

Product: The Sims 4 Platform: PC Which language are you playing the game in? English How often does the bug occur? All the time (100%) What is your current game version number? 1.55.108.1020 Wha...
pc
  • DonroaAkashu's avatar
    DonroaAkashu
    6 years ago

    @JarrenV   I tried this and it crashes my game too when placed on the Van-Windenburg Mansion lot on the island in Windenburg world; when exiting to Manage World, just like you said. When placed in Del Sol Valley it does not crash when doing the same. From the 64x64 lot in Del Sol Valley I saved it to my library, both under a new name, and with its original; and then used those versions to place in Windenburg, neither crashed, even when going in and out of build mode and switching household. But I do not have all the packs it is created with and cannot know if the object count is what matters most.

    Could you try to place it in another world, and from there save it to your library? You will find 'your' version by looking for you as 'creator'. Place that version in Windenburg.
    If that doesn't work: place it in another world and rename it completely (Not Windenburg Castle). Then save it to library and try to place it in Windenburg again.

    What is the lot's name on the island when you are trying to place the house there?
    Do you get any lastException.txt in your The Sims 4 folder? I'm not sure how to interpret them, just wanted to compare to mine.


    Let me know if it crashes again.

JarrenV's avatar
JarrenV
New Rookie
6 years ago

I would like to first state that I have followed the steps plus extra (resetting to default, removed mods, new game, even tried re-installing all of the Sims 4 (except Realm of Magic which I believed to be the culprit at the time; however I am thinking it might just be the 1.55 patch in general). Please please please, help me find this issue so I can resolve it. ☹️ 

THE ISSUE:
When I import the Windenburg Castle (by RediredTorch) in the 64x64 lot on the western island in Windenburg, and as soon as I exit build mode - it crashes to desktop.

TO KEEP IN MIND:
 - I have never had this issue before throughout multiple saves prior to 1.55 patch, or RoM
 - Nor have I had these issues while my settings were on Ultra(graphics) plus up to date mods, and not up to date Graphics drivers.
 - I have recently updated my Graphics drivers (for this troubleshooting)


=== Critical Events ===

Source
The Sims™ 4

Summary
Stopped working

Date
‎9/‎13/‎2019 9:27 PM

Status
Not reported

Description
Faulting Application Path: F:\Games\The Sims 4\Game\Bin\TS4_x64.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.55.105.1020
Application Timestamp: 5d5b49e5
Fault Module Name: python37_x64.dll
Fault Module Version: 3.7.150.1013
Fault Module Timestamp: 5cb907f8
Exception Code: c0000005
Exception Offset: 000000000001ba95
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: fd4c
Additional Information 2: fd4c49f207d04fc1ac8834e88259dc32
Additional Information 3: 0f64
Additional Information 4: 0f6423b575d7355673bd9dd455f5f589

JarrenV's avatar
JarrenV
New Rookie
6 years ago

UPDATE:

 - I have re-installed RoM
 - Lowered/Customized graphics settings (including Vertical Sync) and changed resolution
 - Removed a few mods I felt I didn't really need

Currently... no crash issues anymore (on Windenburg Island + Castle)... so I am not exactly sure which was the problem. My guess - either mod related or the resolution/graphics.


Nevermind. Just went to edit lot again, and it crashed.

  • JarrenV's avatar
    JarrenV
    New Rookie
    6 years ago

    UPDATE: 09-20-2019 1:15pm

    - It's definitely got to be an object count or something... downloaded a different (bigger) lot, and it crashed (Windenburg island). So.... GPU driver issue maybe?
    - Will try uninstalling my drivers, and re-installing them

    UPDATE: 09-20-2019 1:08pm

    - Re-downloading lot did not fix the problem. Will try downloading a similarly cluttered lot, and see if it is the object count?

    UPDATE: 09-20-2019 1pm PST

    - I have discovered through many attempts of other builds on the same Windenburg lot that only the Windenburg Castle has been causing the crashes.

    - Having tried others (e.g. Highbourne Castle) there were no other crashes..

    So there is a conflict somewhere with the Windenburg Castle lot itself and the latest patch and/or settings? Corrupted lot maybe? I will try re-downloading it and see if that fixes the problem. Because it has never crashed before the 1.55 patch so I have no current explanation on why it is doing it now ☹️ 

    • DonroaAkashu's avatar
      DonroaAkashu
      Seasoned Ace
      6 years ago

      @JarrenV   I tried this and it crashes my game too when placed on the Van-Windenburg Mansion lot on the island in Windenburg world; when exiting to Manage World, just like you said. When placed in Del Sol Valley it does not crash when doing the same. From the 64x64 lot in Del Sol Valley I saved it to my library, both under a new name, and with its original; and then used those versions to place in Windenburg, neither crashed, even when going in and out of build mode and switching household. But I do not have all the packs it is created with and cannot know if the object count is what matters most.

      Could you try to place it in another world, and from there save it to your library? You will find 'your' version by looking for you as 'creator'. Place that version in Windenburg.
      If that doesn't work: place it in another world and rename it completely (Not Windenburg Castle). Then save it to library and try to place it in Windenburg again.

      What is the lot's name on the island when you are trying to place the house there?
      Do you get any lastException.txt in your The Sims 4 folder? I'm not sure how to interpret them, just wanted to compare to mine.


      Let me know if it crashes again.

      • JarrenV's avatar
        JarrenV
        New Rookie
        6 years ago

        OMG It worked.... It freakin' worked!!!!! <3 OH I AM SO HAPPPYYYYYYYYYYYYYY (if you couldn't tell) :D thank you thank you thank you thank you! (Will have to rotate the lot or find a better place to do these steps in - so I can have it facing the right way :P ) But it works!

        ------------------------
        @DonroaAkashuYou have no idea how happy am I to hear that (I mean also sad, but that I'm not the only one - and not going out of my mind lol).

        I'll give that a shot (putting it in another world and saving it).

        The original lot name was that 64x64 on the island (In a vanilla game save it's something like the Villreal Estate or something), but in this game save (Plumbella's) it's a park.

        Yeah I have the lastException.txt and lastException_11numbers.txt but can never seem to attach them here.

Recent Discussions