Hello! Here is ANOTHER bug I have now... Mine is the same as what KitkatieSims says EXCEPT that I have never installed ANY customization, custom content or Mods to this game EVER and I play in english. I've also bought 2 expansion packs, 'City Living' & 'Cats & Dogs' for which I received 0 clothing, got NONE of the clothing from either pack!! I keep asking for help, but they won't reply, but keep transferring me to 'Chat', which have told me they can't help me anymore. Spent $60 for games I didn't entirely received and they won't even address the problem with me. I told them to reimburse me or give me the clothing that comes with these 2 Extension Packs that I PAID for and they don't even answer me back, not a single word, they just ignore me! I paid for full games and the clothing were very influential in my decision to buy these packs (I was tired of having no clothing) and I was looking forward to having all these new clothes only to have them be denied, not even delivered. And then, I have to fight to get them AND I PAID FOR THEM!!! THEY COME WITH THE 2 PACKS!! WHEN WILL YOU GIVE ME WHAT I BOUGHT? When will you stop hiding and sending me to 'Chat' where I spend from 2 - 3 hours every single time and where my problem is NEVER RESOLVED!!! Plus, I never get the clothing I'm supposed to get in the game either. From the I, Spy achievement in the Secret Agent career, didn't get the clothing for that either. Didn't get the clothing for the Boss in the Criminal Career either!! Can't get the clothing at the Festivals either. NOTHING regarding clothing is given to me! Now, please, send me 2 new games so I can download 2 new games because I've tried reinstalling these 2 and it did nothing or just give me back my money and take everything back! Thank you.
Debbie Sargent