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jmhccyg's avatar
6 months ago
Solved

Buttons Broken

I can't save my game, I can't open any of the buttons except for the managed world but as soon as I click it my screen goes black and the sim phone but a lot of those buttons don't work.

 I don't know what's happening I've taken all my mods out and it's not working.

  • @jmhccyg  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just start a new save and let me know which problems, if any, are still present.

    If you still get a black screen, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

2 Replies

  • @jmhccyg  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just start a new save and let me know which problems, if any, are still present.

    If you still get a black screen, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

  • jmhccyg's avatar
    jmhccyg
    6 months ago

    Thank you It works now!! Thank you so much for the help I really appreciate it!!

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