Can´t Start Sims4 [ed35e0ea:29f00e76:00000000:18a1dd51]

Give this a try:
http://sims4.crinrict.com/en/2015/08/game-already-running/

hi, did you resolve your issue, i have done every step of advice suggested on this thread, and had no luck, did anything work for you?

i don't run windows 10, , its not resolved by changing the permissions in the file, or clearing caches or reinstalling sims 4 or reinstalling origin, or turning the antivirus off,

no point in asking the live chat peeps, so far they know less than a tin can rattling down the street.

any clues?

Hi @sillybear101

these days, this issue is most often caused by an old version of Origin.

Uninstall Origin and download the newest version here: https://www.origin.com/store/download

Hi, I have the latest version of origin.

here is the issue.

i contacted a decent technical guy at E.A, they truly are mythical creatures.

i sent off a msinfo32 and dxdiag report, pasted as requested , to my case.

this is what they said " we need you to contact us via a live channel so we can re'secure the account.

i will report back once their phones are on again, and i have been able to fix the problem using their fix.

Could you share what their fix was ? It seems to have so many causes.

Hi ,

as i mentioned earlier, as soon as i have confirmed the cause, and the fix, i will definitely be back here with whatever i learn.

thanks.

Two weeks later , 5 tech individuals, 3 cases, 6 calls today alone being hung up on, referred to re secure account department, then sent back to tech, they all advise the same process, most of them wont read the previous notes, ask to do the same stuff, the latest is create a new user account, even though it happens on my other laptop,

one tech guy asked if i could please not call back quoting his case number.

nothing to share yet, except disbelief.

if i do find a fix for error    ed35e0ea:29f00e76:00000000:18a1dd51

I will definitely let everyone know,

so far,

its NOT

a reinstall origin,

or reinstall sims4,

or clear origin cache,

or an anti virus problem,

READ ON

i will keep this updated.

Hi,

not that simple!

Thanks for your questions, I have retraced my steps, beginning with another massive system clean up, i found lots of broken links in the registry, i suspect there was something nasty in a sims4 custom content download, it never showed as a virus, but something left a trail of mess, I then went in and used a windows 7 checking tool, and cleaned everything.

I then set up anther admin account, and sure enough, sims 4 worked on that user account !

I will never know why i needed to set up another admin, why the first tries never worked, why it is needed at all, clearly a windows error, nothing to do with origin,nor the game.

E.A's outsourcing of support peeps that are inadequately trained is an eternal disappointment. 

 its not support's fault, they just are not up to the job.

 i hope anyone who has this issue will do the following,

check your sims 4 shared free content thoroughly before opening those zip files.

clean your system

be sure to have your user name and password written down somewhere before you go making a new admin account, as you will need to jump between the two.

make a new admin account.

Thanks Crinrict for your ongoing interest and assistance.