sherri41200 Thanks for the dxdiag. Please update your graphics driver, which is from 2021. Here's the newest driver available for your processor and graphics chip:
https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html
Run the installer as an admin: right-click the download and select "Run as administrator." Restart afterwards and before trying to play.
If you get an error when trying to install the driver, use this workaround:
https://www.intel.com/content/www/us/en/support/articles/000087660/graphics.html