@robbxe There are plenty of causes of BSODs, but it's difficult to troubleshoot them without more information. Please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
It's highly unlikely that custom content would cause a BSOD, at least directly; Sims 4 itself might do so, although only if your computer has some other problem that the game triggers or exacerbates.
Ive attached my dxdiag here - i updated windows recently and it seems to have started after i updated to the newest version, unsure if that would have anything to do with it
@robbxe You definitely have a number of BSODs listed, all with the same error code, and not related to Sims 4 in any obvious way. Please open a File Explorer window, type C:\Windows\Minidump into the address bar, copy the last two or three dump files, and paste them on your desktop. (Crtl-c to copy; you won't be able to drag and drop.) From there, you can zip them together, upload them to a free filesharing site, and drop the link here.
ive uploaded three here for you - let me know if theres any issues accessing the link
https://www.dropbox.com/s/1hibkjbwipnoo13/Minidump%20files.7z?dl=0
@robbxe Thanks for the link; it worked fine. And sorry for the delay.
Try reinstalling the chipset driver for your laptop. The download page is here:
https://www.medion.com/gb/service/product-detail/30023186?fromTopicsPage=true
But the website is being difficult right now, at least for me, so if that bounces you to a generic page, go here instead:
https://www.medion.com/gb/service/topic/medion-products
enter 30023186 (the MSN for your product), and you should wind up at the same place. Download the chipset driver, run it, restart your computer, and test.
Community Manager
