@robbxe I apologize for the delay. Do you have any newer files in C:\Windows\Minidump? If so, please upload them somewhere and link them again.
no worries here are the three newest files thank you
https://www.dropbox.com/s/w3lamlt9vfm4z9n/minidump%20files%202.zip?dl=0
@robbxe Did you happen to install the touchpad firmware update for your laptop? (You can find it the same way you found the chipset driver.) If not, please do so now. Instructions for how to run it will download along with the software; please read it before installing.
I installed it, restarted my laptop and it crashed again in under an hour
@robbxe Please also install the touchpad driver. This is different from, and listed immediately above, the firmware update from before.
If you still get crashes, please upload any new minidump files you have to a free filesharing site, and link them here. It's also a good idea to do some hardware monitoring. Download hwinfo from here:
https://www.hwinfo.com/download/
You don't need to install anything if you don't want to—just download the portable version, unzip it, and launch it from your Downloads folder or wherever you like. (If you do want to install, be sure to click the green button, not the orange one.) Restart your computer, open hwinfo, choose "sensors only," and click the icon that's a sheet of paper with a + icon to start logging. Take note of where the log is being saved; if it's easier, just save it to your desktop for easy access.
Wait five minutes, then open Origin and launch the game. Don't open any other apps. Play for 20 minutes or until it crashes. You can stop the logging by clicking on the same icon. Please upload the file to a third-party filehosting site and link it here. Leave the file in .csv format, or else the log reader might not be able to open it. (If you upload it to OneDrive, please zip it first.)
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