Forum Discussion

PaatB's avatar
PaatB
6 years ago
Solved

Cannot connect to Gallery

Cannot connect to the Gallery online
pc
  • SimQARobo's avatar
    SimQARobo
    6 years ago

    Edited: If anyone is experiencing issues to connect to the Gallery and you don't see any recent threads around it here, please, open a new thread to let us know.

    Hello.

    There was a Gallery maintenance earlier today that we hope helped with this issue. 

Jacqpinks's avatar
Jacqpinks
Seasoned Hotshot
6 years ago

I cannot access The Sims 4 Gallery. I try and connect online but it just doesn't connect therefor I cannot access the gallery or my library ☹️

EdenBee2006's avatar
EdenBee2006
6 years ago

Hey, so I've had this problem since the first day I got Sims 4. It's where actual origin says I'm online and I can talk to my friends, etc but the Sims 4 gallery says otherwise. I've done everything threads, articles, quota, etc have told me to do, I've redownloaded, stopped all cc, made it work with my firewall and antivirus, turned off origin in-game as well as turn it on. There have been few moments where the gallery has worked but they seem random only a couple of times since I've had sims. If anyone knows how to fix this, it will seriously be greatly appreciated! 

Thanks so much in anticipation,

Eden 

  • crinrict's avatar
    crinrict
    Hero+
    6 years ago

    @EdenBee2006 The gallery currently seems to have issues.

    Not much you can do at your side.

    EDIT: Putting Origin in offline mode and then back to online also made the gallery work for me again.

    Accepted this as temp solution for visibility.

    Please post if it doesn't solve the issue for you.

    • atu27's avatar
      atu27
      Seasoned Adventurer
      6 years ago

      @crinrict it not helping me,still the same issue

      @PaatB pc,the same issue all day,solutions not works

      [Admin - merged consecutive posts together]

    • Alcindha's avatar
      Alcindha
      New Adventurer
      6 years ago

      Hi !

      I am French but I have the same issue. I can't access to my galery even if i repair the game or put Origin in offline mode and then back to online. Nonetheless, sometimes it works (I don't know why) but I can't delete uploads from my shared gallery. Those issues happened when I bought the DLC "Tiny House".

      Thank you for your help !

      • SimQARobo's avatar
        SimQARobo
        Icon for EA Staff rankEA Staff
        6 years ago

        Hello.

        The team is currently looking into these Gallery connection issues.

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