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Anonymous's avatar
Anonymous
11 years ago

Cannot connect to the ea servers for sims 4

Just need some help on how to get onto the game
It says
Unable to connect to ea servers to activate the sims 4 on this computer using your account. Please try again later
When I type in my email for activating the game

4 Replies

  • Might be a server issue.

    What country are you in ? Did you check if your Firewall and Antivirus are blocking the connection to Origin ?

  • Anonymous's avatar
    Anonymous
    11 years ago
    England, but there was nothing saying it was blocking origin on the firewall, but there was nothing about origin
  • Anonymous's avatar
    Anonymous
    11 years ago
    Unable to connect to the ea servers for sims 4 on this computer on this account, please try again later
    Origin is not blocked by the firewall and it still doesn't work
    But it always says when I'm on origin im offline and I can't go online
    Please help
    Thanks
  • Try starting Origin as administrator or in compatibility mode and if that also fails, contact a game advisor to make sure everything is fine with your account

    Game advisors can be found through live chat or call-back

    1. https://help.ea.com/en/contact-us/ 
    2. Click on the orange NEXT button
    3. Select a platform
    4. Click on the orange NEXT button
    5. Select a topic and describe your problem in a few words
    6. Click on the orange NEXT button
    7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back

    In Details here: How to contact a Game Advisor using the new EA Help page

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