Hi @frindabelle
the specs have been slightly raised for this pack and a lot of people are now having issues that didn't although their computer has been below minimum specs all along.
If you could share your spec we can check them to see where the problem lies but games have minimum requirements and most people that are having issues now are on a sub-notebook which is just not made for heavier gaming.
You should be able to get a refund for the pack if you don't meet the requirements but I can't make any promises to that.