Cannot launch Sims 4
From 5/2/25, I have been unable to get into my game on my PC (which is fairly new and has all the necessary specs to run the app.) The launch begins, runs through about 2 seconds of spinning plumbobs...
Forum Discussion
moviegrl17 Please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. If it copies instead of moving, or you get an error when trying to move it, stop here and let me know.
Otherwise, when you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.
If you still can't play, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
A) Thanks for the very clear instructions, puzzleaddict. I moved the folder, but still couldn't get in. The attached doesn't look very helpful to me, but if you can figure it out, I'll be grateful.
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