[CURRENT ISSUE] Anti-Virus blocking User Folder (Screenshots/Gallery/Mods..)
There's currently an issue where some virus programs (namely AVG and AVAST) are blocking the user folder. There are several symptoms currently for this issue Taking Screenshots and Videos doesn't work as the game is unable to write them to the screenshot/recorded video folder Mods/CC and other changes in the options stay how they currently are cause the game is unable to write the changes to the file Gallery has red X showing instead of pictures. I assume that's the same problem as the game is unable to download the thumbnail pictures to the cache folder GameVersion.txt shows the wrong game version To solve this you need to add the following files as an exception to your Antivirus Program (see instructions for your particular program on how to do this). C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EADesktop.exe C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe For DX9: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_DX9_x64.exe Paths may vary depending on your installation. Both Avast/AVG have sections for Ransomware. You need to add it there. Please see instructions here: Add Exceptions to Anti Virus Programs If you are using Windows Defender, the Ransomware settings have similar effects. Details on how to solve this here: Windows 10 Defender – Controlled Folder Access If this doesn't help, try deleting your cache files: Delete Cache Files and move options.ini to the desktop. If you have further issues, please state which program your using in your post. Further suggestions https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Anti-Virus-blocking-User-Folder-Screenshots/m-p/9587339#M191200 https://answers.ea.com/t5/Technical-Issues-PC/Can-t-activate-my-mods-after-new-update/m-p/9560797#M190495
[CURRENT ISSUE] Sims 4 Problem With Your Game's Setup
Overview There is a problem with your game's setup. Please reinstall your game. This error has multiple known causes and, at the time of this writing, at least one unknown cause. So if you're not covered by the known triggers, some troubleshooting is in order. jump to: Windows 7 jump to: Windows 10 or 11 N jump to: Other Windows 7 If your computer runs Windows 7, you probably need to run Sims 4 in DirectX 9 mode. The game now defaults to DirectX 11 mode on most systems, but you can force DX9 mode in the EA App or Steam. For an EA App install, open the App, click Sims 4 > Manage > View properties, add -dx9 to the Advanced launch options box, and click Save. For a Steam install, open Steam, right-click Sims 4, select Properties > General, and add -dx9 to the Launch Options box. Windows 10 or 11 N The versions of Windows with N in their names are stripped-down installs, missing some resources that Sims 4 needs in order to run. To find out if this applies to you, click Windows key-R and enter dxdiag in the run box in the lower-left corner of the screen. The dxdiag window will list your version of Windows: If you see N in the name, please install the Media Feature Pack provided by Microsoft. Information and instructions are here: https://support.microsoft.com/en-us/windows/media-feature-pack-for-windows-n-8622b390-4ce6-43c9-9b42-549e5328e407 Other So far, there have been a few reports of this issue without a definitive cause and where the above categories don't apply. If you're affected, please first confirm that you're running Windows 10 or 11 and not an N version, as described above. The first suggestion I have is to uninstall and reinstall the VC++ runtimes Sims 4 uses. Open Windows Settings > Apps, scroll down to the Microsoft Visual C++ Redistributables, and uninstall all versions from 2015 and newer. Don't touch the others. You can get new versions here: https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170 You only need the 2022 x86 and x64 versions, not the older ones and not the ARM version. The 2022 runtimes replace everything from 2015 on, although the older runtimes are standalone. Restart after installing the runtimes and before trying to play. If you're using ReShade or GShade, please remove the associated files and repair the game (EA App > Sims 4 > Manage > Repair OR Steam > Sims 4 > Properties > Installed Files > Verify integrity of game files). If that doesn't help, close the EA App and kill the EABackgroundService in the Task Manager's background processes list. Delete the Bin folder in [install location]\The Sims 4\Game, then repair as described above. This will redownload the default, unaltered files in Bin, without anything extra. It's possible that the installation of Sims 4 is in fact corrupt or missing some critical files. So you can also try doing a clean uninstall and reinstall, as described here: [PC] How to Clean-uninstall Sims 4 I will add any other known fixes or workarounds here as I find or hear about them. In the interim, if you're affected and nothing in this guide helps, please reply to this thread and provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons. ↑Black screen after loading screen.
The game acts like it's going to open normally but then it is just a completely black screen. I have tried repairing, uninstalling and reinstalling, deleted the localthumbfilescache, synced my one drive, renamed the Sims 4 document folder to sims 4 old. Oh and I cleared my mods folder I did that first. Nothing has made any difference the game is completely broken and I'm so frustrated I could cry.my game won't load
hi, im able to login to the game, create families and design homes but I cannot play my sims, once I click play the games takes so long to load to the point where my screensaver comes on, my screensaver only kicks in after 10 minutes which just shows how Long it takes the game to load but it doesn't , is there a possible issue with the game in general ?Game not loading after Windows update - Again 🤬
I'm sick of this. It's always, "disable your mods", etc. I don't have mods. I just want to play the game, not be a computer programmer. I always waste at least a month of my life trying to fix this and lose everything I created only to have to start again. I'm seriously sick of not being able to count on being able to play the Sims when I click on it.
Constant crashing on game startup
I have been struggling to get my game to load for 2 days now. i have been through every routine fix and nothing has worked. I have also tried factory resetting my entire computer (did not fix it), uninstalling and reinstalling the game (no fix), manually adding my graphics card to the graphics card file in the Bin folder (error message for missing graphics card came back on a fresh folder restart), reinstalled the latest update on my Nvidia graphics card (no change), as well as a host of other recommendations found online. I cannot figure it out and need help. Attached is my dxdiag and the last crash report from a fresh folder start. Please let me know if someone can figure out what the issue is. Thanks!Why do I have 2 installs of the game?
I was clearing up some space on my PC, and for some reason I have 2 Sims 4 in my apps list. Not 2 folders. 2 apps. And one is 72GB??? I just tried launching my game, and the date only updated on the bottom one, not the top. Does that mean I can delete the top one? I don't want to loose any of my saves, but 72gb is a good chunk of storage to get back.My Sims 4 start problem solved!!
Remember when my Sims 4 game wouldn't start earlier? What I did was this: I just restarted my PC and then shut down and turned it back on. The "Manage Game Download" thing for the base game was now back to normal, so it worked! Thanks to the internet search I did. I consider that problem solved, in case this ever happens again (for now).
Fail to launch the game after the update
Yesterday's update broke my game, I can't even play my game now. I play with mods in my game, I know the whole thing what to do before updating with mods and after. I removed all my mods from my folder and deleted the old MC expection. and update my mods after the update. without the mod, I did the test run without any mods, everything looked fine then I exited the game without saving. I add back my mods in the game when I want to move my sims to a new house. I get a warning that says " can't load needed to relaunch the game". so I did but when I did the same thing I got the same warning so I removed my mods and repaired them without my mods. I checked the second time it was giving the same warning. I didn't know what to do I repaired my game and even restarted my computer and nothing is working. My game was fine before the update now I can't even play the game.
